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Paradise Road Rod & Custom
5860 East 25th Street, Suite D
Indianapolis, Indiana 46218
317-541-9590 - phone
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Ordering, Payment, Shipping and Return Policies


Ordering


Customers may place an order in several ways:

-With a Credit Card on our website, http://www.paradise-road.com/, 24 hours a day, 7 days a week. We accept VISA, MasterCard and Discover. For your protection, we security check all credit card orders.

-By phone with a Credit Card at (317) 541-9590, Monday through Friday, 9:00 am to 6:00 pm eastern time. If you get our voice mail please leave a callback number as well as the best times to return the call.

-By mailing a personal check, cashier’s check or money order to: Paradise Road Rod & Custom,5860 East 25th Street, Suite D, Indianapolis, IN.

Payment and Shipping

All prices shown on http://www.paradise-road.com/ are in United States Dollars. Paradise Road Rod & Custom will add charges for shipping and handling and sales tax if applicable to all orders. Presently, a 7% sales tax applies only for shipments within the State of Indiana. Customers in other countries also must pay any customs, duties or other fees and taxes associated with the order.

Orders will be shipped either through UPS or U.S. Postal Service. All shipments will include tracking information. Paradise Road Rod & Custom can only ship to valid addresses, we cannot ship to P.O. Boxes or rented private mailboxes. The customer is responsible for any loss or damage after the package(s) leaves the care of UPS or the U.S. Postal Service.

The receipt by you of an order confirmation via e-mail does not constitute Paradise Road Rod & Custom's acceptance of an order. Prior to Paradise Road Rod & Custom's acceptance of an order, payment verification is required. Paradise Road Rod & Custom reserves the right at any time after receipt of your order to decline your order if payment does not clear and/or is not approved.

Paradise Road Rod & Custom reserves the right, without prior notice, to change prices on Parts and/or Wheels offered on the website without prior notice.

All transactions are deemed to take place in the State of Indiana, United States. All disputed matters shall be subject, exclusively, to the jurisdiction of the appropriate courts of the State of Indiana, and governed by the laws of the State of Indiana.

Returns Policy

We want our customers to be completely satisfied with their purchase from Paradise Road Rod & Custom. If you are not completely satisfied, return the new/unused Part(s) and/or Wheels in the original box(s) prepaid within 7 days of the purchase date. We do not accept returns on any Paradise Road Rod & Custom Part(s) and/or Wheels that have been used and/or installed on a car or engine and ran. We also do not accept returns on any Part(s) and/or Wheels that have been modified and/or altered in any way after leaving Paradise Road Rod & Custom.

To Make a Return

When making a return please follow these steps so your return can be processed as quickly as possible.
  • You must contact us at (317) 541-9590 to advise us that you are returning your purchase and which shipper you are returning the Part(s) and/or Wheels through. NO returns will be accepted without prior notice to our office.

  • Send the Part(s) and/or Wheels properly packaged, pre-paid and INSURED to: Paradise Road Rod & Custom,5860 East 25th Street, Suite D, Indianapolis, IN. Returns must be and include the exact Part(s) and/or Wheels originally shipped to the customer.

  • No COD or freight-collect shipments will be accepted. Credit will be issued for the Part(s) and/or Wheels only. NO refunds on original shipping/handling charges of Part(s) and/or Wheels to customer. Customer is responsible for return shipping/handling charges as well. Please make sure to INSURE your return shipment as Paradise Road Rod & Custom will not be responsible for any damage to Part(s) and/or Wheels in return shipping.